We LOVE connecting with you and we're always here to help!
- Product Questions or Feedback: hello@neitrabb.com
- How to get Neitra in your shop: sales@neitrabb.com
- Information on Neitra retailers near you: info@neitrabb.com
- Questions about orders being shipped: shipping@neitrabb.com
- Bloggers, Reviewers looking to collaborate: media@neitrabb.com
** PLEASE NOTE: Studio is Open By Appointment Only **
FAQs:
Why don't you have a Deodorant Stick?
Our Deo formula is a "throwback" to the Cream Deos of days gone by. It actually wasn't really that long ago that the deodorant "stick" was a new thing. Maybe you've never used a "finger-application" deo before? The simple truth is your fingers have served you well in applying make-up, lotions and topical medicines all your life, and hey, they're really good at it! At Neitra we're getting back to good ideas with the ingredients in our products and the packaging we use; both being friendly to your body and our planet. (Dig a little deeper and learn two important reasons WHY our Deo is a Cream)
How do I get my Neitra Love?
For online orders, local Vancouver, BC customers can choose the "Free Pick Up" option at checkout and collect from our studio. Otherwise, your package is sent using Canada Post's Expedited Parcel option and we'll send you tracking information once it ships so you can follow it's journey! (More SHIPPING cost questions.)
What if something doesn't work for me?
Your satisfaction is guaranteed and while we expect you're going to LOVE our products and how they perform for you, if you are unhappy with a product simply contact us for a refund of product cost within 30 days of purchase.